Terms & Conditions

By using this website and purchasing our products, you agree to the terms below

Products

We aim to ensure all product descriptions and images are accurate.
As our products are made using natural ingredients, variations in colour, shape, and scent may occur.

All products are for external use only.

Orders

All orders are subject to availability
We reserve the right to refuse or cancel any order if necessary
You should receive confirmation once your order is placed

Pricing & Payment

All prices are in GBP (£)
Payment must be made in full before order dispatch
Prices may change at any time

Delivery

We aim to dispatch orders within 3–5 working days.
Delivery times are estimates and may vary.

For international orders, you may be required to pay customs duties, taxes, or import fees upon delivery.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Balm of Gilead Skincare is not responsible for any delays caused by customs clearance or for any additional charges incurred.

Refunds & Returns

Please see our Returns & Refund Policy for full details.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages related to your use of our website or products, including allergic reactions or misuse of products.

Please read ingredient lists carefully and perform patch tests as appropriate.

Wholesale & Manufacturing

Wholesale, private label, and contract manufacturing orders are subject to separate terms, including pricing, minimum order quantities, and lead times.

Privacy

Please see our Privacy Policy for details on how we handle your data.

Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are made constitutes acceptance of the updated Terms.

Returns & Refund Policy

At Balm of Gilead Skincare, we want you to be satisfied with your purchase. This policy explains your rights and how we handle returns.

Your Right to Cancel (Online Orders)

If you purchase from us online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

You then have a further 14 days to return the items.

To cancel, please contact us at:
sales@balmofgileadskincare.co.uk

Hygiene & Product Condition

Due to the nature of our products, we cannot accept returns on opened products for hygiene reasons, unless the item is faulty or not as described.

To be eligible for a return:

Returned within the required time period

Items must be unused

In their original condition

Faulty or Incorrect Items

If your order is:

Faulty
Damaged
Incorrect

You are entitled to a refund or replacement.

Please contact us within 30 days of receiving your order, including photos where possible.

Refunds

Refunds will be processed within 14 days of receiving the returned goods
Refunds will be issued to your original payment method

Return Costs

Customers are responsible for return postage costs
If the item is faulty or incorrect, we will cover return costs

We recommend using a tracked service, as we cannot be responsible for lost returns.

Privacy Policy

Balm of Gilead Skincare is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information.

What Information We Collect

We may collect the following information when you use our website or place an order:

Name
Email address
Billing and delivery address
Phone number
Payment details (processed securely via third parties)
Order history
Website usage data (via cookies)

How We Use Your Information

We use your personal data to:

Process and deliver your orders
Communicate with you about your order or enquiry (phone or email)
Provide customer support
Improve our website and services
Send marketing emails (only if you have opted in)

Sharing Your Information

We only share your data where necessary, including with:

Payment providers (PayPal)
Delivery companies
Website hosting and service providers

We do not sell your personal data.

Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

Changes to This Policy

We may update this policy from time to time. Please check this page for updates.

Need Help or Have Questions?

If you have any questions about this Privacy Policy or your data, please contact us:

📧 **sales@balmofgileadskincare.co.uk**
📍 Balm of Gilead Skincare, Scottish Highlands, UK